Refund policy

Last updated: 9 September 2026

We want you to love your Everia piece. Because many pieces are handmade and finished to order, please read this policy carefully.

Returns window

If something is not right, contact us within 14 days of delivery at sales@everia.uk with your order number and photos if relevant.

Eligible returns

• Unused items in original condition, with tags/packaging where supplied.
• Incorrect, damaged, or faulty items — please tell us as soon as you notice.

Non-returnable

• Earrings for hygiene reasons once opened/worn (unless faulty or incorrect).
• Customised or made-to-order lengths/colours, unless faulty or not as described.
• Sale items marked final sale, unless faulty.

Refunds & exchanges

Approved refunds are returned to your original payment method after we receive and check the item (usually within 5–10 business days of receipt). Exchanges depend on stock — we will confirm by email.

Return shipping

If we made an error or the item is faulty, we cover reasonable UK return postage. For change-of-mind returns (when accepted), return postage is the customer’s responsibility unless we agree otherwise.

Your UK rights

This policy does not affect your statutory rights under UK consumer law.